The Best Remote Access Software Solutions for Your Small Business

See the best remote access tools and software solutions for your small business. Remote access software can be an invaluable tool for teams that telecommute and work independently. Remote access software enables employees to share files, access each other’s devices, and collaborate with ease from remote locations.

This type of software can also benefit IT support teams, helping them manage the devices and PCs of staff members remotely. Sales reps can also take advantage of remote access software to provide support and assistance to external customers.

Increasing advancements in technology and telecommunications translate to more and more businesses allowing employees to work remotely, thereby heightening demand for remote access software.

Remote access software is available in different configurations. Some are multiplatform compatible, and others have reporting and session-management features. Certain software solutions include meeting and collaboration tools, while others provide remote customer support features.

From customer service support teams to app developers and marketing agencies to IT support teams, there are a whole host of businesses requiring this type of technology to conduct remote business at optimum efficiency.

What is Remote Access Software?

Remote access software is a powerful tool that allows users to connect to and control a computer or device from a different location. This type of software is essential for remote work, enabling employees to access their work computers, files, and applications from anywhere in the world. Whether you’re working from home, traveling, or need to access your office computer after hours, remote access software provides a secure and reliable way to stay connected.

By using remote access software, businesses can ensure that their employees have the flexibility to work efficiently and effectively, regardless of their physical location. This software is also invaluable for IT management and technical support, allowing IT professionals to troubleshoot and resolve issues remotely without the need for on-site visits. Overall, remote access software is a critical component of modern business operations, facilitating seamless remote work and support.

Benefits of Remote Access Software for Small Business Users

Remote access software offers a range of benefits for small businesses, enhancing operational efficiency and flexibility. By enabling employees to access work systems and data from anywhere, these tools facilitate a more dynamic work environment. Initiating a remote session allows employees to collaborate in real-time and IT support to resolve issues efficiently. This flexibility is particularly valuable in today’s fast-paced business world, where mobility and swift response are key. Furthermore, remote access software can reduce costs by minimizing the need for physical office space and resources. It also promotes better work-life balance for employees, leading to increased job satisfaction and productivity.

Key benefits for small businesses include:

• Enhanced Productivity: Employees can access work files and applications from any location, ensuring work continues seamlessly, regardless of their physical location.
• Cost Savings: Reduces the need for extensive physical office infrastructure, leading to significant cost reductions in office space and resources.
• Flexibility and Scalability: Easily adaptable to changing business needs, allowing for scaling up or down as required.
• Improved Work-Life Balance: Offers employees flexibility in their work schedules, contributing to higher job satisfaction and retention rates.
• Disaster Recovery: Ensures business continuity by providing remote access to critical data and systems in case of emergencies or disasters.
• Global Talent Access: Enables hiring of top talent from around the world, not limited by geographical constraints.
• Enhanced Collaboration: Facilitates better teamwork and collaboration through shared access to files and applications.
• Data Security: Many remote access tools include robust security features, ensuring sensitive business data remains protected.
• Reduced Commute Time and Environmental Impact: Decreases the need for daily commuting, contributing to lower carbon emissions and a reduced environmental footprint.

Overall, remote access software aligns well with the evolving needs of modern small businesses, offering them a competitive edge in a rapidly changing business landscape.

Criteria for Choosing the Best Remote Access Software

Here are the most important factors we considered when compiling our list of the best remote desktop software. Each one is rated on a scale of 1 to 10, where 10 is reserved for the most important features.

1. Security Features (Rating: 10/10)

• Encryption strength
• Two-factor authentication
• Compliance with industry standards (e.g., GDPR, HIPAA)

2. Ease of Use and Setup (Rating: 8/10)

• User-friendly interface
• Quick and straightforward installation process
• Availability of support and tutorials

3. Performance and Reliability (Rating: 9/10)

• Connection stability
• Speed of access
• Minimal latency

4. Compatibility and Integration (Rating: 8/10)

• Supports various operating systems (Windows, macOS, Linux)
• Integrates well with existing systems and software
• Mobile access compatibility

5. Cost-Effectiveness (Rating: 7/10)

• Transparent pricing models
• Scalability for growing businesses
• Free trial or money-back guarantee

6. Customer Support and Resources (Rating: 7/10)

• Availability of 24/7 customer support
• Access to comprehensive resources and FAQs
• Regular software updates and maintenance

7. Customization and Features (Rating: 6/10)

• Ability to tailor settings to specific needs
• Range of features (file transfer, remote printing, etc.)
• Multi-user capabilities and session recording

8. Reputation and User Reviews (Rating: 5/10)

• Positive feedback from current users
• Industry recognition and awards
• Longevity and track record in the market

We believe these criteria comprehensively cover the essential aspects small business owners should consider when selecting remote access software. Each aspect is weighted based on its overall impact on the effectiveness and security of the software.

Remote Support and Security Considerations

When selecting remote access software, it’s crucial to prioritize both remote support capabilities and security features. Robust security is non-negotiable; look for software that offers strong encryption, multi-factor authentication, and secure file transfer to protect sensitive business data. These security measures ensure that your remote sessions are safe from unauthorized access and cyber threats.

In addition to security, consider the remote support features that the software offers. Effective remote support tools should include screen sharing, remote printing, and file transfer capabilities. These features enable IT professionals to provide comprehensive technical support, helping users resolve issues quickly and efficiently. By choosing remote access software with strong security and support features, businesses can minimize downtime and enhance productivity.

Best Remote Access Software

If you are looking to invest in the best remote desktop solution to help simplify collaboration and increase productivity within your remote team, take a look at the following seven best remote access software solutions for your small business.

Zoho Assist

Zoho Assist offers an all-in-one solution for remote support including unattended desktop access and screen sharing. Zoho Assist remote desktop software lets users control and access computers from different locations, enhancing convenience and efficiency. It’s known for being secure and backed by the Zoho ecosystem, which has a positive reputation. The company says its software provides a variety of features, including Wake-on-LAN, File Transfer, Clipboard syncing, support for mobile devices, and more. As far as integration, the software also supports multiple platforms, including Windows, Mac, Linux, iOS, and Android.

Zoho Assist has a free version available, but if you want more features, they have other plans that go up to $25 per user.

TeamViewer

TeamViewer empowers secure remote desktop access and support. TeamViewer allows users to access their remote PC seamlessly, providing robust features like file transfer and multi-monitor support. This powerful software connects people located around the world on a vast array of platforms and technologies, including older operating systems.

TeamViewer is completely customizable, available in 30 different languages and comes with 256-bit encryption, two-factor authentications, Verisign code signing and session passwords, for maximum security. The software connects without a virtual private network and can operate around firewalls.

TeamViewer business subscription costs approximately $45 a month.

LogMeIn

LogMeIn is a multiplatform remote access and management system, which includes 1TB of file storage, LastPass password managers, multiple monitor support, SSL/TLS security and remote printing. LogMeIn includes robust file transfers capabilities, allowing seamless transfer of files between local systems and remote desktops.

LogMeIn’s Pro version includes collaboration and access tools, whilst its Rescue version provides remote support through quick-connection technologies. LogMeIn’s Pro version, which enables you to access and manage computers remotely, is ideal for individuals, small businesses and IT professionals. The Pro version starts at $149 per year.

GoToMyPC

GoToMyPC is remote desktop software, which provides remote access on your Mac or PC from anywhere. GoToMyPC is a remote desktop solution that provides remote access on your Mac or PC from anywhere. The software can be installed with ease and, once installed, you can easily transfer files between computers.

GoToMyPC provides multi-monitor support and you can even copy and paste between your connected computers.

GoToMyPC Pro is for small business needs that require admin access to multiple users. The software costs around $21 for two computers per month.

Chrome Remote Desktop

With Chrome Remote Desktop you can use a mobile device or PC to access apps and files on another computer across the internet. You can give remote team members access to your computer with Chrome Remote Desktop, so they will have complete access to your files, apps, emails, history and documents.

Chrome Remote Desktop can be used for free.

Splashtop Business Access

Splashtop provides fast, simple and secure remote computer access for teams spread about in remote locations. Some of the key features of Slashtop Business Access include file transfer, remote print, chat, access from any device, remote alarm clock, group view, robust security, user management, amongst other.

Costing just $5 a month per user, Splashtop offers an affordable remote access solution for small businesses on a budget.

VCN Connect

VCN Connect is screen sharing and remote access software that provides multi-platform support to businesses of different sizes and industries. Depending on which package you opt for, you can benefit from VCN Connect’s feature-rich systems, which include file transfer, cloud connectivity, full session encryption for optimal security, team management capabilities, a dedicated support channel, and much more.

VCN Connect’s Professional package stars from $40 a year for one remote computer with discounts for volume and duration.

Feature / Software	Zoho Assist	TeamViewer	LogMeIn	GoToMyPC	Chrome Remote Desktop	Splashtop Business Access	VCN Connect
Basic Functionality	Remote support	Remote desktop access	Remote access & manage	Remote desktop access	Remote access	Remote computer access	Screen sharing & remote access
Special Features	Wake-on-LAN, File Transfer, Clipboard syncing	256-bit encryption, two-factor authentication	1TB storage, LastPass, SSL/TLS security	Multi-monitor support, easy transfer	Access via mobile device or PC	File transfer, remote print, chat	File transfer, cloud connectivity, full session encryption
Platform Support	Windows, Mac, Linux, iOS, Android	Multi-platform, including older OS	Multi-platform	Mac, PC	Multi-platform	Multi-platform	Multi-platform
Pricing	Free version available, up to $25/user	~$45/month	Starts at $149/year	~$21 for two computers/month	Free	$5/month per user	Starts at $40/year for one remote computer
Target Users	General	Global users	Individuals, small businesses, IT professionals	Small business needs	General users	Small businesses on a budget	Businesses of various sizes
Security Features	Not specified	Verisign code signing, session passwords	SSL/TLS security	Not specified	Not specified	Robust security	Full session encryption
Languages Supported	Not specified	30 languages	Not specified	Not specified	Not specified	Not specified	Not specified
Remote Printing	Not specified	Not specified	Yes	Not specified	Not specified	Yes	Not specified
File Transfer	Yes	Yes	Yes	Yes	Not specified	Yes	Yes
Multi-monitor Support	Not specified	Not specified	Yes	Yes	Not specified	Not specified	Not specified

Remote Access for Different Devices

Remote access software is designed to be versatile, supporting a wide range of devices, including Windows, Mac, Android, and iOS. When choosing the best remote access solution for your business, it’s important to consider the types of devices your team uses. Ensure that the software you select is compatible with all the necessary operating systems and devices.

Many remote access tools offer mobile apps, allowing users to access their remote desktops from smartphones and tablets. This mobile compatibility is particularly useful for employees who need to work on the go. Additionally, some software solutions provide web-based access, which can be a convenient option for users who need to connect from different devices without installing additional software. By selecting remote access software that supports various devices, businesses can ensure seamless connectivity and flexibility for their remote teams.

Final Thoughts

In today’s dynamic business environment, remote access software is an indispensable tool for remote work, technical support, and IT management. When choosing the right software for your business, consider key factors such as security, remote support features, and device compatibility. Look for solutions that offer robust security measures like encryption and multi-factor authentication, as well as essential support features such as screen sharing and file transfer.

By carefully selecting remote access software that meets your business needs, you can ensure efficient and effective remote access, reducing downtime and boosting productivity. With the right tools in place, your team can work seamlessly from anywhere, maintaining high levels of performance and collaboration.

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This article, "The Best Remote Access Software Solutions for Your Small Business" was first published on Small Business Trends